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Xero accounting software uk reviews. Xero Review
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In the Accounting Software Company category. Visit this website. Quick response with clear instructions. Issue resolved. Super-fast response to my support request and solved first time.
Perfect support response! Reply from Xero. No support given Useless answer also reply too late. My problem has been solved by myself as usual. Not good to see this Marino! I'm not sure which issue you are referring to - I can see the latest query regarding a problem with your bank feed resolved quickly.
I run my own business. No employees. There's plenty of YouTube videos on how to do this and once it's set up its pretty easy to maintain. I switched to Xero partly out of curiosity and because it's easy to give my accountant a view of the books too.
I am pleased with it, especially the reporting tools. The support service is great. My niggles are: I can't connect all of my bank accounts and it is a bit fiddly to set up - consistency of how you categorise each transaction and 'contact' is key.
Thanks so much for sharing your experience and reason for switching to Xero : I can see from your past query with us that your bank doesn't support a feed for your account type and I'm sorry that's the case! Thanks again. Very helpful approach to solving the issue. We are having the same problem as the last review if you have any problems you are on your own,no phone number no online chat send in a message and hope they get back to you we are leaving xero as soon as possible.
Hi, sorry to see you're frustrated with our support process. We are very happy to help you over the phone once we have your details and contact information which you need to provide on your query.
I asked about XERO's add hoc reporting features, and the ability or otherwise of including subtotals within reports. I received a very quick response to my queries. The answers provided were detailed enough for me to provide required information. I was also provided numerous links to learn more about reporting Excellent.
The product and the service. Only been using XERO for over a year, and the product although excellent, they are always working to make it better. Great to have you with us! Not user friendly at all. You in fact have to write them a message and wait until the next day for an answer.
There is no phone number you can call. They expect help to be given on their time and not yours. This is the first time I have had to keep my own books and I would not recommend this to anyone like myself that is inexperienced.
Using Xero made the whole process incredibly difficult and stressful and I still haven't managed to get it right. Useless to me and its not exactly the cheapest book keeping software out there. I'm sorry to see you're not having a great time with Xero : We've put in a lot of research and testing and received much feedback about our support process and the majority of questions are answered immediately by material in Xero Central with the option to come to our support team as you did.
If your question is urgent or you would rather receive help over the phone please do let us know this in your note to the support team. I hope the issue you have at the moment has been resolved by now - but look out for an email from this site so I can get your details and look up your query to make sure. I'm sorry to see something off here - I can see your ticket and can see there was a browser issue.
I will feedback your comments to our support team. Thanks for letting us know. Very helpful! Thank you. You're welcome. Had a question about an issue we had been experiencing.
Quick and friendly reply. All is now sorted. Many thanks! We're very happy to help : -OG. Quick response which answered my query. Rajib was very helpful and responded fast. Extremely happy and content with the response. Great to see this - thank you! Needed help to get the bank feed working again, I had tried all options but to no avail, however, on the advice of Xero tried once more and it worked!! Very easy solution but it got Xero up and running again, thank you xxx. You're welcome!
Xero's recent change to their Contacts form led to bank account information being displayed in a way that I felt was confusing for users trying to input the information into banking apps. They gave me a really simple solution. Always important to let us know about your experience so we can address it : -OG. Shame really good software but very over priced I will be leaving and going elsewhere. Well go I will. Hi Dot - I am so sorry you feel you weren't listened to! We certainly value and want to hear your feedback.
I'm also sorry that the price you're paying for Xero doesn't match the value you could get out of it - whether that be time savings or accuracy or collaboration with your accountant etc that is often hard to put a price on. I will contact you via this site to get some details from you so I can see your query and who you spoke to.
We do ask that you raise a query first via Xero Central so that we know what you need help with so that we can get the right person to help - which may be a chat on the phone which you've experienced. Thanks again for the comments. Look out from an email asking for contact info. I feel like Xero is really easy to use - doesn't go overboard with complicated features.
Love seeing this! Thanks for the feedback. Responded within 24 hours and delt with query promptly. Happy to help : -OG. And our support team was able to help? Or did you manage to make it happen yourself? Overview Reviews About. Company activity See all Claimed profile. Asks for reviews — positive or negative. Pays for extra features. Write a review. Reviews 4, Filter by: English. Filter by: English. Quick response with clear instructions Quick response with clear instructions.
Our Transparency Report has landed Take a look. Super-fast response Super-fast response to my support request and solved first time. Reply from Xero 3 days ago.
No support given No support given Useless answer also reply too late. Fiddly to set up but overall, worth it. We are having the same problem as the… We are having the same problem as the last review if you have any problems you are on your own,no phone number no online chat send in a message and hope they get back to you we are leaving xero as soon as possible.
Customer Help is non existent Not user friendly at all. Reply from Xero Updated 3 days ago. Very helpful Very helpful!
Quick and friendly! Excellent Quick response which answered my query. Happy Rajib was very helpful and responded fast. Quick Fix Needed help to get the bank feed working again, I had tried all options but to no avail, however, on the advice of Xero tried once more and it worked!!
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